Data Deletion Instructions

Version: 2026-08-18
Effective date: 18 August 2026

These instructions explain how to request deletion of personal information associated with SMSFlow Services. They form part of, and must be read with, the SMSFlow Privacy Notice.

Submit a request

Send the request to [email protected] with:

• your full name and contact details;
• the SMSFlow customer, tenant, account, telephone number or other context involved;
• the information or account you want deleted;
• whether you are the data subject, an authorised Customer administrator, or acting for another person; and
• any information reasonably needed to locate the relevant records.

Do not send passwords, API keys, full payment-card details or unnecessary identity documents by ordinary email. SMSFlow may request proportionate proof of identity or authority through an appropriate channel.

What happens next

SMSFlow will acknowledge and track the request, identify the relevant systems and role in the processing, and may refer a Customer Data request to the responsible SMSFlow customer. Where SMSFlow is responsible for the processing, it will assess the request under POPIA and other applicable law and explain the outcome.

Deletion may be completed by deletion, destruction, irreversible de-identification, account closure, suppression or another lawful technical measure. Certain information may be retained for legal obligations, legal holds, billing, disputes, security and audit evidence, backup expiry, provider reconciliation, or suppression needed to prevent unwanted future contact.

Information controlled independently by Meta, WhatsApp, mobile networks, payment providers, Customer-selected applications or other responsible parties must be requested from the relevant party. SMSFlow will provide reasonable assistance where its systems and agreements allow.

For formal access or correction procedures, see the Privacy Notice and PAIA Manual at https://smsflow.co.za/privacy/ and https://smsflow.co.za/paia/.